catapult federal servicesMcLean, VA
Membership Coordinator
Membership Coordinator
Membership Coordinator
catapult federal servicesMcLean, VA
yesterday
Meeting, Convention, and Event PlannersSecretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveCustomer Service Representatives
Apply for this role (opens in a new tab)Seeking a detail-oriented and customer-focused Membership Coordinator to support membership growth, engagement, and retention. This role serves as a primary point of contact for members and prospective members while managing membership operations, communications, database administration, and member support.
Key Responsibilities:
Process new memberships, renewals, upgrades, and member inquiries.
Support membership recruitment and retention campaigns.
Assist with member onboarding and engagement initiatives.
Maintain accurate records within the Association Management System (AMS).Generate membership reports and track key membership metrics.
Provide exceptional customer service and resolve membership-related issues.
Support chapter leaders, volunteers, and membership committees.
Assist with membership activities at conferences, webinars, and other events.
Coordinate member communications, including email campaigns and membership announcements.
Qualifications:
Bachelor's degree or equivalent experience.2+ years of experience in membership services, customer service, nonprofit administration, or association management.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office Suite and database systems.
Preferred:
Experience working for a professional association, nonprofit, or membership-based organization. Event planning or member engagement experience.
Also on the board Same function, level within a rung
Level
Mid
Location
McLean, VA
Occupation
Meeting, Convention, and Event Planners
Industry
Civic and Social Organizations
Posted
yesterday