Bilingual Customer Service Representative

Location: Remote (must work Eastern Standard Time)

Pay Range: $17.00/hr — Spanish $18.00/hr — Russian, Mandarin, Cantonese; Hindi, Urdu, Korean, Bengali

Languages: Fluency in English AND one of the above languages is required Schedule: 40 hours/week; Hours of Operation: Monday–Friday 8:00 AM–8:00 PM EST and Saturday starting at 10:00 AM EST (weekend rotation may apply)

Duration: Temp-to-hire Start Date: March 2026 What's the Job? Answer inbound calls and provide accurate information and support Assist callers with enrollment, disenrollment, and plan selection Educate callers on managed care and available health plan options Review and process enrollment/disenrollment forms Maintain knowledge of program policies and updates Escalate issues to supervisors as needed Meet reliability, quality, and productivity expectations Saturday work may be required Perform other related duties as assigned What's Needed? Need to be fully bilingual in English & any of the languages listed above (read, write, speak) High school diploma or equivalent (required)2+ years experience in a high-volume Call Center role (required) Typing speed: Minimum 35 WPMAbility to type and navigate multiple systems efficiently Clear, professional communication and active listening skills Ability to learn new programs and follow scripts/policies Consistent attendance and adherence to scheduleBYOD (Bring Your Own Device)