Operations Coordinator

About the Role: As an Operations Coordinator, your primary mission is to keep our marketplace running smoothly and get shifts filled. You'll support day-to-day operations while helping the team find better, faster ways to work. We're looking for someone who is detail-oriented, curious, and excited to grow in a fast-paced startup environment. Over time, you'll have opportunities to learn SQL, automations, and process improvement work that helps Toothio scale.

Responsibilities: Shift Fulfillment: Monitor open shifts across markets, audit shifts at risk of going unfilled, adjust rates, and run pro outreach campaigns to get shifts covered. Professional Outreach: Make outbound calls to dental professionals across the platform. Build rapport, answer questions, remove barriers, and help professionals get booked onto shifts. Operational Support: Resolve escalated issues and support the team with day-to-day needs Data & Reporting: Pull and organize data to support operational decisions.

Requirements: Analytical Mindset: You enjoy solving problems and digging into the details. Eagerness to Learn: You're excited to pick up new tools and technical skills. Organization: You can juggle multiple priorities without letting things slip. Ownership: You're a self-starter who takes initiative. Adaptability: Comfortable in a fast-paced startup environment where priorities shift and you're expected to keep up.

Nice to Have: Experience in operations, staffing, or a startup/marketplace environmentSQL or automation tool experience Identifying and communicating process improvements comes naturally to you Other Important Details

Employment Type: Full-time

Location: Tempe, AZ (In-office Monday–Thursday, remote Fridays). Candidates should be based in or willing to commute within the Greater Phoenix metro area. Scheduling: Standard scheduling is typically 8am–5pm, though flexibility for earlier (7am–3pm) or later (10am–6pm) shifts is a plus based on operational needs.

Compensation: $60,000 annually Benefits & Wellness Perks: Employer paid health and dental plans, unlimited PTO, and access to wellness benefits including mental health support, virtual healthcare, healthcare advocacy, and on-demand primary care. You will report directly to the VP of Operations and support day-to-day operations. The team will train you on how our platform works, how to succeed in your role, and provide ongoing development opportunities to grow your career at Toothio.