Supervisor, Fulfillment-Nights

Location: Durham, NC Schedule: Full-Time | Onsite | FLSA Status: Hourly Non-Exempt Pay & Benefits: Competitive pay + comprehensive benefits package The Fulfillment Supervisor, provides leadership and oversight for daily fulfillment operations, ensuring products are received, processed, and shipped accurately and on time. This hands-on leadership role is responsible for developing team members, driving operational efficiency, maintaining quality standards, and supporting a safe and productive work environment. Partnering closely with department leadership, this position plays a key role in achieving customer satisfaction, operational excellence, and departmental performance goals.

What You'll Do: Lead and support daily fulfillment operations to ensure accurate shipping, receiving, and inventory movement. Supervise, coach, and develop warehouse team members to maximize engagement and performance. Monitor operational metrics related to quality, productivity, cost, and on-time delivery. Resolve operational issues and collaborate with teams to improve workflow and efficiency. Maintain fulfillment reports and communicate operational updates to management. Coordinate staffing, schedules, and labor resources to meet business demands. Support employee development, performance management, and training initiatives. Ensure compliance with company policies, safety regulations, and operating procedures. Partner with Security and Quality teams to maintain operational and regulatory compliance. Drive continuous improvement initiatives that enhance productivity, accuracy, and customer satisfaction.

Education & Experience: High School Diploma or equivalent required. Bachelor's degree in supply chain, Logistics, Business, or related field preferred.5+ years of fulfillment, warehousing, distribution, logistics, or supply chain experience. Previous supervisory or leadership experience required. Experience with warehouse management systems and fulfillment processes. Knowledge of ISO, OSHA, 5S, Lean, or continuous improvement practices preferred.

Skills & Abilities: Strong leadership and team development capabilities. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Proficiency in Microsoft Office applications and operational systems. Ability to prioritize tasks and manage multiple responsibilities. Detail-oriented with a focus on quality and customer satisfaction. Ability to work effectively in a fast-paced warehouse environment. How You Will Be Successful Passion for Cards Help ensure products are delivered accurately and efficiently to support the customer experience. Dedicated to Quality and Safety Promote high standards for safety, quality, and operational excellence in every aspect of fulfillment. Building Relationships Build collaborative partnerships across departments while developing and supporting your team. Integrity and Respect Lead with accountability, professionalism, and a commitment to creating a positive workplace culture. Challenging the Expected Seek innovative ways to improve fulfillment processes, efficiency, and service performance. Why Join MPG?Millennium Print Group, a subsidiary of The Pokmon Company International, is the largest trading card printer in the world. We offer competitive pay, comprehensive benefits, career advancement opportunities, and the chance to work on products enjoyed by millions of fans worldwide.

Benefits Include: Competitive Compensation Medical, Dental, and Vision Coverage 401(k) with Company Match Paid Time Off and Holidays Career Development Opportunities Employee Assistance Program Wellness Programs Apply Today Join the team behind some of the world's most iconic trading card products and help lead the fulfillment operation that brings them to customers around the globe. Apply today and be part of the magic behind the cards. #Mill AllMPG offers a leading-edge compensation package which includes the following: A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents 401(k) Plan with up to a 6% (dollar for dollar) Employer match Health Savings/Flexible Spending Account options Paid time off, including 10 company-paid holidays, plus 1 floating holiday Employee Assistance Program Comprehensive relocation package available for qualified candidates And, much more! Millennium Print Group is an Equal Opportunity Employer. The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.