Chat Support Agent

Responsibilities: Respond to customer inquiries via chat in a timely and professional manner Provide accurate information about products and services Resolve customer issues and elevate complex cases when necessary Maintain detailed and accurate records of customer interactions Collaborate with team members to improve support processes Meet or exceed customer satisfaction and response time targets Stay updated on company policies, products, and promotions Identify and report recurring customer issues to management Requirements High school diploma or equivalent 0-2 years of experience in customer service or a related field Excellent written communication skills in English Strong active listening and problem-solving abilities Ability to work independently in a remote environment Basic computer proficiency and comfort using chat platforms Ability to multitask and manage time effectively Positive attitude and willingness to learn