spectra metalsSan Antonio, TX
Customer Service Specialist (Bilingual English-Spanish)
Customer Service Specialist (Bilingual English-Spanish)
Customer Service Specialist (Bilingual English-Spanish)
spectra metalsSan Antonio, TX
yesterday
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Telemarketing Bureaus and Other Contact CentersElectric Power DistributionHome Furnishing Merchant Wholesalers
Apply for this role →Customer Service Specialist (Bilingual English-Spanish) The Customer Service Specialist (Bilingual English-Spanish) is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship management.
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
- Ability to communicate fluently in English and/or Spanish with customers, both over the phone and in person.
- Provide accurate, timely solutions while delivering exceptional customer service.
- Troubleshoot and resolve customer concerns, complaints, and service issues.
- Document customer interactions and resolutions accurately in company systems.
- Assist customers with order processing, product selection, pricing, and service-related requests.
- Develop strong knowledge of company products, services, and processes.
- Identify and pursue upselling, cross-selling, and new business opportunities.
- Build and maintain strong customer relationships to support retention and account growth.
- Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
- Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.
Requirements:
Fluency in Spanish is required, with the ability to communicate effectively with customers by phone and in person.
High school diploma or GED required.1–2 years of customer service, inside sales, account management, or related experience preferred.
Basic computer proficiency, including CRM systems and Microsoft Office.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Strong problem-solving, organizational, and customer service skills.
Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.
Why Join Spectra?
For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.
Also on the board Same function, level within a rung
Level
Junior
Location
San Antonio, TX
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday