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Patient Care CSR

Patient Care CSR

pridestaffBirmingham, AL

7 days ago

$15

Patient RepresentativesInterviewers, Except Eligibility and LoanMedical Secretaries and Administrative Assistants
General Medical and Surgical HospitalsAll Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care Services
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Patient Care CSRPatient Care CSR's play a vital role in healthcare research by contacting and surveying discharged patients. This position requires adherence to strict guidelines established by the Centers for Medicare and Medicaid Services (CMS). As a Patient Care CSR, you will conduct highly structured and repetitive interviews, ensuring that patient responses are recorded verbatim and audio-recorded for quality assurance.
Key Responsibilities:
  • Conduct patient interviews via telephone, strictly following survey scripts.
  • Verify patient information, including hospital name and discharge date.
  • Accurately transcribe patient responses into the system while actively listening.
  • Conduct a variety of survey research studies, including: Physician and Clinical Group CAHPSEmergency Department discharges
  • Outpatient Services
  • Inpatient discharges
  • Engage with patients courteously, projecting enthusiasm and demonstrating empathy to encourage participation in the survey.
  • Maintain patient confidentiality and ensure compliance with HIPAA guidelines.
  • Communicate any needs, questions, or training requirements to management.
  • Provide guidance on who to contact for unresolved health or care-related issues.
  • Contribute to team efforts by sharing ideas to improve processes.
  • Perform repetitive tasks throughout the day with a focus on quality and efficiency.
  • Ability to remain seated for 4-6 hours at a time.
Qualifications: High school diploma or equivalent required. Experience in a call center or data entry is preferred. Strong and accurate typing skills. Excellent active listening and communication skills. Ability to maintain control of conversations and guide them effectively. Customer service-oriented with a strong focus on teamwork. Motivation for achieving effective and efficient results in a dynamic industry. Knowledge of the healthcare industry and telephone communication best practices. Must be familiar with basic computer functions (such as copying and pasting).Must be on time, with a positive attitude and ready to work. Ability to pass a basic Microsoft Word test (scoring 80% or better).Ability to pass an alpha numeric data entry test based on speed, accuracy, and number of errors.
Pay Rate: $15 Shift Time - Noon to 8pm Must be able to train 8a-4p for 4-6 weeks.
Location: Hoover, AL

Also on the board Same function, level within a rung

Level

Junior

Salary

$15

Location

Birmingham, AL

Occupation

Patient Representatives

Industry

General Medical and Surgical Hospitals

Posted

7 days ago

Apply for this role →