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Product Operations Specialist

Product Operations Specialist

franklin coveyAustin, TX

2 days ago

$77-101k

Business Operations Specialists, All OtherProject Management SpecialistsGeneral and Operations Managers
Software PublishersCustom Computer Programming ServicesAdministrative Management and General Management Consulting Services
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We give strategy the human edge™.Franklin CoveyNYSE: FC is the world's most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries. To learn more, visit franklincovey.com.
Title: Product Operations Specialist
Global Title: Product Operations Specialist Division & Department: Corporate Platform Development
Status: Full-Time Exempt
Reports to: Sr Product Manager
Location: Remote – Anywhere in the contiguous US
Compensation: Anticipated compensation for this position is $77-101k*.
Date Posted: 10/30/2026**Job Summary
The Product Operations Specialist supports the operating motion that connects what we build to everyone who sells, supports, delivers and localizes it. You will help ensure that releases land cleanly, keep product knowledge current, and give every partner team one reliable place to go. You will assist with recurring operations across release and launch, localization, support and knowledge, partner communication, enablement and team business operations. You will promote the standard for how that work is done and take repetitive work out of the queue through better process and applied AI. You will work daily with customer support, customer success, sales, marketing, content and localization.
Essential Job Functions:
  • Release and launch operations
  • Support the monthly release cycle end to end: calendar, internal and external release notes, publication and partner communications
  • Assist in upholding the launch readiness standard, so support, customer success and the field are prepared before anything ships
  • Coordinate course and content launches with the Content team, including readiness checks and supporting help content
  • Track post-launch follow-through: confirm what shipped, capture what landed, route follow-ups
  • Localization operations
  • Administer the localization workflow: translation platform administration, string approvals, translator onboarding and release timing across languages
  • Coordinate localized launches and announcements so language releases land with the feature
  • Support and knowledge operations
  • Maintain the shared cross-team issue board: first review, priority and routing, investigation notes, escalation and board health
  • Contribute to customer-facing and internal product documentation. Publish help articles ahead of launch and retire what is stale
  • Serve as an accessible first line of contact for support and customer success questions
  • Cross-functional communication
  • Participate in recurring partner forums across support, customer success, sales, marketing, the consultant community and international administrators
  • Help manage launch communications and question routing, so every question reaches an answer and every recurring answer becomes documentation
  • Enablement coordination
  • Facilitate pre-launch enablement for partner teams: sessions, walkthroughs and reference material
  • Keep demonstration and training environments current and reliable for field teams
  • Business operations
  • Contribute to the product operations planning cycle: propose initiatives, document commitments, keep the portfolio current, report progress on a set cadence
  • Support portfolio and backlog hygiene across product work-management tools
Assist in establishing and tracking the function's operating metrics by maintaining baseline data and summarizing realized impact. Process Improvement Identify processes that cost time inside the product team and across partners, propose the fixes and support implementation. Apply AI to routine work: triage assistance, first drafts of release notes and help articles, recurring reporting. Measure and report what it saves Travel Occasional team or on-site planning (

Also on the board Same function, level within a rung

Level

Lead

Salary

$77-101k

Location

Austin, TX

Occupation

Business Operations Specialists, All Other

Industry

Software Publishers

Posted

2 days ago

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