3rd Shift Logistics Customer Service Representative Job in Chattanooga, TN | Robert Half

Responsibilities: Monitor freight activity from dispatch through final delivery to help ensure shipments remain on schedule. Conduct routine follow-up calls with drivers and carriers at key transit milestones to confirm shipment status and progress during overnight operations. Record shipment updates accurately in tracking platforms and keep information current across required systems. Identify delayed or at-risk loads early and route issues to the appropriate internal teams for prompt action. Share clear shipment status updates with customers, carriers, and internal stakeholders as needed. Respond to inbound questions regarding load location, delivery timing, and related transportation details. Communicate load instructions and essential shipment information to drivers and carrier partners. Work through assigned shipment queues methodically until delivery has been verified and documented. Maintain strong data accuracy and consistency while handling a high volume of tracking activity. Remain attentive and responsive throughout overnight hours to support continuous freight visibility and issue resolution.