Global Workforce Manager, Customer Care Transformation

Fine Foods & Pharmaceuticals N.T.M. S.p.A. based in the Town of Italy, is seeking a candidate to join their Customer Care Management team. In this role, you will standardise processes and drive innovation to enhance customer satisfaction and quality. Your responsibilities will include establishing a global workforce management framework and coordinating resources for improved customer care. You should possess experience in workforce management, customer care processes, and have excellent analytical, communication, and organisational skills.