College Aide- Help Desk Technician

College Aide- Help Desk TechnicianThe New York City Department of Youth and Community Development (DYCD) invests in community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCD is seeking an IT Help Desk College Aide to perform the following: Monitor and manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop support for hardware and software computer systems and peripherals. Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium. Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations. Monitor, update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program. COLLEGE AIDE - ASSIGNMENT LEVE - 1020B