monte rosa therapeuticsEast Boston, MA
Technology Specialist I/II, IT
$80,000.00/Yr
Apply (opens in a new tab)Technology Specialist I/II, IT
Technology Specialist I/II, IT
monte rosa therapeuticsEast Boston, MA
44 days ago
$80,000.00/Yr
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesResearch and Development in the Physical, Engineering, and Life Sciences
Apply for this role (opens in a new tab)Overview:
We are seeking a hands-on, versatile Technology Specialist — a true "jack of all trades" combining end-user computing, systems administration, and network support with a forward-looking mandate: helping our scientists and G&A teams work smarter through automation, AI-enabled tooling, and thoughtful use of our technology stack. The ideal candidate is a proactive problem-solver who takes initiative, moves fluidly between a support ticket, a patch cycle, and a workflow-automation experiment in the same day, and is genuinely excited about the potential of AI and agentic tools to reduce toil across the organization.
Responsibilities
Automation & AI-Enabled Tooling:
Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams. Act as a technology advocate and translator between the lab bench and IT — proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time. Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes.
General IT & Help Desk Support:
Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication. Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration. Maintain and improve IT documentation, knowledge base articles, and self-service resources.
Qualifications:
3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment. Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).Job SummaryID: 2026-1222
Category: Information Technology
Position Type: Regular Full-TimeMin: USD $80,000.00/Yr. Max: USD $105,000.00/Yr.
Also on the board Same function, level within a rung
Level
Senior
Salary
$80,000.00/Yr
Location
East Boston, MA
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
44 days ago