rangeMcLean, VA
Member Success Manager
$70,000 - $170,000 per year
Apply (opens in a new tab)Member Success Manager
Member Success Manager
rangeMcLean, VA
3 days ago
$70,000 - $170,000 per year
Marketing ManagersCustomer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Apply for this role (opens in a new tab)Member Success Manager At Range, we're building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let's create it together. We're building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're growing fast while still small enough that everyone's work is visible and impactful.
About the Role:
We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members. Key aspects of the role include building relationships, gathering feedback on product usage, and driving initiatives to increase retention and long-term engagement. You will be the voice of our members internally, helping translate their needs, pain points, and feedback into actionable insights for product, operations, and customer-facing teams. This is a hands-on, high-impact position at the intersection of member engagement, feedback collection, and retention strategy. We're excited to hire this role at Range's Headquarters in McLean, VA. All of our positions follow an in-office schedule Monday through Friday, allowing you to collaborate directly with your team. If you're not currently based in the area, but love what you see, let's discuss relocation as part of your journey to joining us.
What You'll Do:
With UsConduct proactive outreach to members to engage them, understand how they're using Range, and encourage deeper engagement.
Collect qualitative and quantitative feedback on product functionality, usability, and overall member experience.
Analyze feedback and engagement data to identify patterns, pain points, and opportunities for improving the product and member journey.
Collaborate cross-functionally with Product, Engineering, and Support teams to ensure feedback leads to actionable improvements.
Develop and implement member engagement and retention campaigns.
Define and track key member-experience metrics and report on those to leadership.
Serve as an internal advocate for members.
Help design and maintain feedback loops.
What Will Set You Apart 5+ years of experience in customer experience, customer success, member engagement, or a similar role.
BS or BA from a leading university.
Strong communication skills.
Analytical mindset.
Cross-functional collaboration skills.
Experience with feedback collection and member journey mapping.
A member-centric mindset.
Compensation:
Base salary range: $70,000 $170,000.Other Compensation and Benefits The range above reflects base salary only. Our offer packages also include equity in the form of stock options, so total compensation for this role will exceed the base salary range. We do not ask for or consider salary history. You are welcome to ask questions about compensation at any point in the process.
Benefits:
Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage 401(k): Retirement savings program to support your future
Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
Parental Leave: Comprehensive leave policy for growing families Meals: Select meals covered throughout the week Fitness: Monthly movement stipend Equity & Career Growth: Early exercise eligibility and a strong focus on professional development Annual Compensation Reviews: Salary and equity refreshes based on performance Boomerang Program: After two years at Range, you can take time away to start your own company. We'll hold your spot for 6 months - and pause your equity vesting, which resumes if you return Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.
Also on the board Same function, level within a rung
Level
Senior
Salary
$70,000 - $170,000 per year
Location
McLean, VA
Occupation
Marketing Managers
Industry
Software Publishers
Posted
3 days ago