abacussolutionsgroupllc2El Paso, TX
Field Service Engineer Tier II
Field Service Engineer Tier II
abacussolutionsgroupllc2El Paso, TX
today
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support Specialists
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management Services
Apply for this role (opens in a new tab)Position Summary:
Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands‐on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem‐solving skills and the ability to work independently in an office setting.
Responsibilities:
- Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
- Install, troubleshoot, service, and repair personal computers and related software
- Support basic network connectivity and hardware issues
- Connect devices to existing data networks
- Maintain trouble logs and documentation in ticketing systems
- Provide in-person and remote support to end users
- Perform minor hardware and software repairs
- Assist users with proper use of hardware and software
- Document daily support activities and resolutions
- Collaborate with staff and management regarding system needs and improvements
Also on the board Same function, level within a rung
Level
Senior
Location
El Paso, TX
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
today