Sr Manager, Procurement Operations

Senior Manager, Procurement OperationsReports to: VP, ProcurementDescriptionJeppesen ForeFlight is building a world-class Procurement organization to support our continued growth across the Commercial, Business, Military, and General Aviation sectors. Reporting to the VP of Procurement, the Senior Manager, Procurement Operations will lead a small team and own the procure-to-pay (P2P) lifecycle end to end — from intake and requisition through purchase order, receipt, invoice, and payment handoff. This leader will build the processes, controls, systems, and metrics that allow Procurement to scale, and will serve as the business lead for our Coupa implementation. The role is a key cross-functional partner to FP&A and Accounting, and works closely with Legal, Security, and Privacy to embed contracting, risk, and compliance requirements directly into the purchasing workflow as our Procurement function continues to mature. The role also partners closely with Strategic Sourcing so that what is negotiated is what is ordered, received, and paid. This is a remote opportunity within the USKey ResponsibilitiesP2P Operations & Team LeadershipLead, manage, and develop a small team of procurement operations professionals, setting priorities, service standards, and clear accountabilityOwn the end-to-end P2P lifecycle, including intake, requisitioning, approvals, PO issuance, receiving, invoice matching, exception handling, and payment handoff to AccountingOwn the front door for purchase requests, including intake and routing, buying-channel guidance (e.g., PO, corporate card, catalog), and triage to Legal, Security, and Privacy so requests reach the right reviewers the first timeServe as the escalation point for complex purchasing, invoice, and supplier issues, and drive them to resolutionOwn supplier onboarding and vendor master data workflows, including tax documentation, bank account verification, and fraud-prevention checks, ensuring data integrity and consistent, auditable recordsImplement risk-tiered supplier onboarding with Legal, Security, and Privacy, including sanctions and restricted-party screening at onboarding and on an ongoing basisEnsure clean financial handoffs to Accounting and FP&A, including PO quality, commitment visibility, and invoice readinessDrive continuous improvement and automation across the P2P process to reduce cycle time, manual effort, and control gapsEstablish service levels and a support model for internal customers (e.g., request queue, office hours, self-service guidance) and measure the requester experienceSupport internal and external audit requests and ensure P2P controls, including segregation of duties and approval requirements, are documented and operating effectivelyCoupa Implementation & Procurement SystemsServe as the business owner and day-to-day lead for the Coupa implementation, working with the implementation partner, IT, and functional stakeholdersDefine business requirements and lead solution design, configuration, testing (UAT), data migration, training, cutover, and post-go-live supportManage the implementation plan, risks, change control, and stakeholder communication through go-liveDrive user adoption and change management across the business, including training, documentation, and user supportDefine integrations and data flows between Coupa and the ERP/accounting system, contract management, and other systems of record with IT and AccountingApply automation and AI to reduce manual work, including touchless PO and invoice processing, and evaluate emerging tools that improve intake, analytics, and documentationFollowing go-live, act as the functional owner of Coupa and develop the roadmap for additional capabilities such as sourcing, contract management, and supplier managementCross-Functional PartnershipPartner with FP&A on budget ownership, commitment tracking, accruals, and spend reporting and forecastingPartner with Accounting and Accounts Payable on three-way match, GL coding, month-end close, and audit supportPartner with Legal to integrate contract review, approval, and repository workflows into the P2P processPartner with Security and Privacy to embed vendor risk, security, and privacy reviews into supplier intake and onboardingWork with business units to communicate purchasing policies and requirements and to improve the internal customer experiencePartner with Strategic Sourcing so that negotiated terms, SaaS renewal calendars, and supplier information flow seamlessly into POs, onboarding, and paymentOperating Model, Policies & MetricsDesign, document, and maintain P2P policies, SOPs, approval matrices, and delegation-of-authority workflowsOwn procurement data standards, including spend category taxonomy and vendor master data definitions, so reporting is consistent and trustworthyMonitor policy compliance, including off-system and after-the-fact purchasing, and drive remediation with budget ownersBuild operational KPIs and dashboards covering PO cycle time, touchless PO and invoice rates, PO compliance, spend under management, and supplier data qualityEstablish a regular reporting cadence to Procurement leadership on operational health and progress against the implementation planHelp define team structure and hiring plans as volume grows, and build onboarding and training so new hires ramp consistentlyDevelop and maintain a roadmap for maturing procurement operations over the next 12–18 monthsBasic QualificationsBachelor's degree in Business, Supply Chain Management, Finance, Information Systems, or a related field — or equivalent practical experience 7+ years of experience in procurement operations, procure-to-pay, or finance and procurement systemsDemonstrated experience leading and developing a teamHands-on experience leading an ERP or procurement platform implementation from requirements through go-liveStrong working knowledge of P2P controls, including three-way match, segregation of duties, approval workflows, and audit readinessExperience partnering with Finance, Accounting, and Legal, and with Security and/or Privacy teams on supplier review processesWorking knowledge of supplier onboarding controls, including tax documentation, bank verification, and sanctions screeningExperience managing procurement operations in a technology or SaaS environment, with a high volume of software and services spendExperience designing or improving processes, policies, and SOPs in a scaling organizationStrong analytical skills, with experience building KPI and spend reporting for leadershipExcellent project management, communication, and stakeholder management skills, with the ability to operate credibly across technical, financial, legal, and business audiencesPreferred QualificationsMBA or other advanced degreeProfessional certification such as CPSM (Certified Professional in Supply Management), CSCP, or PMPCoupa implementation, administration, or certification experience, including modules beyond P2PExperience with ERP integrations, contract lifecycle management tools, and supplier risk or onboarding toolsExperience building or scaling a procurement operations function in a high-growth or software organizationExperience operating in an organization where procurement, legal, and privacy/security processes are still maturingHigh fluency with AI and automation tools, with examples of using them to improve procurement or finance workflowsExperience with procurement intake/orchestration or third-party risk management toolsPilot or aviation enthusiastAbout Jeppesen ForeFlight: Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Why You Should Join (USA): At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following: Medical, dental, vision insurance with Employer paid health premiumsOpen PTO Policy 401(k) with up to 10% company matching and immediate vesting12 Weeks Paid Parent LeaveFlight Training Rewards Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $143,000.00-$o175,000.00 Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant