FirstEnergy Met-Ed Customer Service Representative

F Schedule Description: Are you ready to jumpstart your career with a Fortune 200 company that values your hard work and customer service skills? First Energy Met-Ed, a leader in the utility industry, is looking for motivated Customer Service Representatives to join our team!

Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule!

Great Pay: Starting at $17.00/hour with opportunities for growth and advancement.

Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance. Comprehensive Training: Get paid to learn with our on-site training program that ensures your success. No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!

Key Responsibilities: Your Role as a Customer Service Representative As the voice of First Energy Met-Ed, you'll be the first point of contact for our valued customers. After completing our paid training, you will: Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions. Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance. Assist During Emergencies: Process outage and emergency calls with professionalism and care. Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

Education and Experience: First Energy Met-Ed Customer Service Representative

Education: High school diploma or GED.

Experience: Previous customer service experience is a must.

Skills: Strong communication, problem-solving abilities, and a professional demeanor. Benefits & Pay Competitive pay starting at $17.00/hour. Comprehensive benefits package, including medical, dental, and life insurance. Paid training to set you up for success. Endless growth opportunities in a Fortune 200 company.