Front Office Lead: Guest Experience & Ops

IHG Hotels & Resorts in New York seeks a Front Office Manager to oversee guest registration, bell services, concierge, business center, and reservations. You will ensure brand standards, drive guest satisfaction, and maximize hotel profitability in the absence of the Manager. Responsibilities include labor cost control, security of monetary transactions, staff training, and coordinating with departments to deliver exceptional service. The role may require night shifts and weekend coverage.