printemps new yorkManhattan, NY
Assistant General Manager Operations
Assistant General Manager Operations
Assistant General Manager Operations
printemps new yorkManhattan, NY
today
General and Operations ManagersFirst-Line Supervisors of Retail Sales WorkersTransportation, Storage, and Distribution Managers
Apply for this role (opens in a new tab)The AGM Operations is a strategic and hands-on operational leader responsible for defining, implementing, and overseeing all operational functions supporting Printemps New York’s luxury multi-brand retail environment. This role drives operational excellence and merchandising execution across the entire store ecosystem, ensuring seamless execution of retail operations, logistics, inventory, facilities, cross-functional coordination with Visual Merchandising, customer services, alterations, merchandising operations, and omnichannel activities. The AGM will partner closely with the General Manager, executive leadership team, brand partners, and corporate stakeholders to create a world-class retail experience while optimizing productivity, operational efficiency, profitability and customer satisfaction. Serving as the operational backbone of Printemps New York, this leader will establish best-in-class processes, develop scalable operating models, implement performance standards, and ensure flawless execution across all departments and customer touchpoints.
Essential Duties and Responsibilities
Retail Operations Strategy & Execution:
Establish operational performance standards and hold operational leaders accountable for execution through clearly defined KPIs and performance metrics.
Establish comprehensive operational policies, procedures, SOPs, and governance frameworks.
Create scalable operating models supporting growth, efficiency, and exceptional customer experiences.
Lead continuous improvement initiatives to simplify execution and improve store performance.
Ensure operational readiness for seasonal launches, special events, brand activations, and business initiatives.
Act as the strategic operational partner to executive leadership.
Partner with IT to ensure retail systems, operational technologies, and store infrastructure support business needs and operational continuity.
Logistics & Supply Chain:
Provide leadership for inbound and outbound logistics operations.
Ensure timely receipt, processing, movement, and distribution of merchandise.
Partner with Merchandising, Sales, and Inventory Control to maintain efficient merchandise flow.
Optimize back-of-house logistics to support operational efficiency and product availability.
Facilities Management:
Oversee Facilities Managers responsible for building operations, maintenance, repairs, and store infrastructure.
Ensure the highest standards of store presentation, functionality, safety, and customer environment.
Manage relationships with external maintenance vendors and service providers.
Lead preventative maintenance programs and operational improvement projects.
Support store renovations, construction projects, and operational readiness initiatives.
Negotiate, evaluate, and manage operational service providers to ensure service quality, cost efficiency and compliance with company standards.
Alterations & Client Services Operations:
Lead the Alterations Manager and tailoring operations.
Ensure exceptional customer service standards for luxury alterations and personalization services.
Optimize workflows, turnaround times, quality control, and client communication.
Partner with Sales and Brand teams to enhance the overall customer experience.
Inventory & Back-of-House Operations:
Ensure operational execution supports inventory integrity through effective receiving, merchandise handling, stock organization, replenishment, and back-of-house processes.
Maintain inventory integrity through strong operational processes and controls.
Partner with the Sales Audit & Inventory Control Manager on physical inventories, cycle counts, inventory audits, and operational readiness.
Partner with Merchandising and Sales teams to ensure product readiness and availability.
Ensure merchandise handling, storage, and operational processes meet luxury standards.
Lead operational execution of floor moves, seasonal transitions, and assortment changes.
Ensure operational readiness for new brand launches, product deliveries, and merchandising initiatives.
Partner with Merchandising leadership to optimize merchandise flow from receiving through presentation on the sales floor.
Develop operational standards supporting product presentation, replenishment, and inventory availability.
Visual Merchandising Partnership & Operational Support:
Partner closely with the Visual Merchandising team to align operational planning and execution with the store’s visual priorities.
Coordinate operational resources, logistics, and scheduling to support floor moves, seasonal transitions, brand installations, and product launches.
Collaborate with Visual Merchandising, Merchandising, and Sales leadership to ensure operational feasibility and minimize disruption to the selling environment.
Support timely execution of visual merchandising initiatives through cross-functional communication, operational readiness, and efficient workflows.
Identify opportunities to improve coordination and efficiency between Store Operations and Visual Merchandising.
Financial Performance & Budget Management:
- Own operational expense management, payroll productivity, controllable expenses, and operational resource planning while partnering with Finance on budgeting and forecasting.
- Manage operational budgets and identify opportunities for cost optimization.
- Monitor productivity and resource allocation.
- Partner with Finance on operational reporting and performance management.
- Education, experience, and skills needed:
- Bachelor’s degree preferred.7-10 years of retail operations leadership experience in multi-brand environments.
- Experience leading multi-functional operational teams within a luxury retail environment.
- Demonstrated success implementing operational transformation and process improvement initiatives.
- Proven experience leading store operations, support teams, and cross-functional initiatives.
- Strong understanding of retail execution, customer experience, operational processes, and store performance.
- Experience managing budgets, vendors, facilities, and operational resources.
- Ability to lead, coach, and develop high-performing teams.
- Strong partnership skills with Sales, Merchandising, Visual Merchandising, Finance, HR, IT, and Brand Partners.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, high-volume retail environment.
- Language Ability:
- Exceptional interpersonal and communication skills, both verbal and written.
- Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments.
- Printemps does not provide work authorization sponsorship for this position. Candidates must have legal authorization to work in the United States at the time of application.
Printemps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printemps complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.
Printemps is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at Careers@printemps.nycAt Printemps, we work together with elegance, and we welcome all applicants for this position. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. You’ll experience our unique French and Luxury culture, along with our brilliant Ambassadors who will support and inspire you.
Also on the board Same function, level within a rung
Level
Mid
Location
Manhattan, NY
Occupation
General and Operations Managers
Industry
Clothing and Clothing Accessories Retailers
Posted
today