constellation energyHouston, TX
Customer Experience Manager
Customer Experience Manager
Customer Experience Manager
constellation energyHouston, TX
6 days ago
Market Research Analysts and Marketing SpecialistsSurvey ResearchersCustomer Service Representatives
Marketing Research and Public Opinion PollingOther Management Consulting ServicesAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Customer Experience Manager
Job Description
Preferred Qualifications:
Experience designing or managing Voice of the Customer, NPS, CSAT, customer-effort, trust, or loyalty measurement programs.
Experience with survey methodology, questionnaire design, sampling, qualitative research, statistical interpretation, or competitive benchmarking.
Experience supporting digital-product, customer-journey, UX, persona, or service-design initiatives.
Experience operating in commercial energy, utilities, B2B services, or another complex and regulated industry.
Experience embedding customer insights into sales, account management, customer care, or enablement processes.
Also on the board Same function, level within a rung
Level
Manager
Location
Houston, TX
Occupation
Market Research Analysts and Marketing Specialists
Industry
Marketing Research and Public Opinion Polling
Posted
6 days ago