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Customer Support Supervisor

Customer Support Supervisor

isp industriesLas Vegas, NV

today

First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersCustomer Service Representatives
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesEducational Support Services
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Primary Responsibilities:
  • Supervise and support team members to ensure tasks are completed efficiently and effectively.
  • Provide training and coaching to enhance employee skills and performance.
  • Ensure smooth day-to-day operations within the team or department.
  • Monitor and maintain compliance with company policies, safety standards, and industry regulations.
  • Identify and resolve operational issues or escalate them to the Manager as needed.
  • Act as the primary point of contact for team members, addressing questions, concerns, or challenges.
  • Communicate updates, goals, and feedback from management to the team.
  • Prepare and submit reports on team performance, progress, and operational metrics.
  • Serve as the on-call contact after hours as needed.
  • Coordinate with all departments as needed.
  • Support and manage the LMS platform.
  • Review employee timesheets
  • Prepare and verify payroll reports, including timesheet validation and approval of payroll requests.
  • Conduct annual and merit performance reviews.
  • Administer and communicate disciplinary actions to employees.
  • Collaborate with leadership from other departments to ensure seamless service delivery and enhance communication.
  • Proactively identify opportunities for departmental improvement, recommend policy and procedure changes, and take ownership of organizational projects.
  • Interview prospective employees and provide recommendations based on their skills and experience. Qualification and Skills:
  • Educational & Professional:
  • Proven ability to provide exemplary customer support and communication.
  • Strong interpersonal skills, including the ability to communicate with subordinates, senior leadership, and clients in a patient, empathetic, and clear manner.
  • Exceptional punctuality, attendance, and adherence to company policies, serving as a role model for the team.
  • Proficiency in Google Workspace and Microsoft 365.Excellent written and verbal communication skills.
  • Knowledge of company policies, procedures, and industry standards
  • Soft SkillsStrong leadership and team management abilities.
  • Demonstrated ability to multitask and manage time effectively.
  • Ability to mentor and train team members.
  • Analytical thinking and decision-making.
  • Conflict resolution and problem-solving abilities.
  • Attention to detail and organizational skills. recblid 5sdfgmur3nr61dg7zqcx64e7pi3tos

Also on the board Same function, level within a rung

Level

Mid

Location

Las Vegas, NV

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

Apply for this role →