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Overview: In this role, you help drive customer transformation initiatives across operating models, processes, technology, and organization. You will work within the Sales & Service team to deliver enterprise and functional changes that enhance client experiences. You’ll gather requirements, shape future-state recommendations, and create client deliverables and presentations. You will coordinate across stakeholders and contribute to workshops and implementation activities that support transformation. This opportunity offers impact across multiple industries and a chance to shape how clients sell, service, and retain customers.
Responsibilities: Support delivery of transformation initiatives across operating model, process, technology, and organizational change objectives Gather, document, and analyze business requirements, current-state processes, and future-state recommendations Develop client deliverables such as status updates, workplans, meeting materials, process documentation, and executive presentations Coordinate across client stakeholders and project teams to track milestones, risks, dependencies, and action items Contribute to workshops, assessments, and implementation activities supporting enterprise and functional transformation
Key requirements: Bachelor’s degree 3+ years of experience in business transformation, operating model, process improvement, or technology implementation projects 3+ years of experience gathering requirements and translating into documented recommendations 1+ years of experience with Lightning (Aura and LWC) Experience with at least 2 of: Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Integration Cloud Ability to travel 50% on average Limited immigration sponsorship may be available Cross-functional stakeholder collaboration Effective communication and presentation Problem solving and facilitation of workshops Lightning (Aura and LWC) Sales Cloud Service Cloud

Also on the board Same function, level within a rung

Level

Lead

Location

Franklin, TN

Occupation

Computer Systems Analysts

Industry

Other Management Consulting Services

Posted

today

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