cdwEvanston, IL
Technical Support Specialist
Technical Support Specialist
Technical Support Specialist
cdwEvanston, IL
22 days ago
Computer Network Support SpecialistsComputer User Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management Services
Apply for this role (opens in a new tab)Technical Analyst / Level 2Full Time / CDW W2 EmployeeCDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team. Required expertise includes:3 years of Technical Support / Help Desk / Desktop Support 2+ years of O365 Support – advanced knowledge, including basic administration experience Active Directory – including complex user set-up experience Experience supporting mobile devices
Desired experience:
- VPN experience, ideally Palo Alto Global Protect
- ServiceNow experience for both incidents and requests
- Intune for EndPoint Management
- Teams / Zoom collaboration audio / video conferencing support
About the role
Location: Chicago, IL (Northern Suburb)
Type of opportunity: W2 employment with CDW
Benefits: Complete suite of CDW benefits
Compensation: Flexible based on experience, plus excellent benefits
Send your resume to for a conversation and more information about this engagement.
Also on the board Same function, level within a rung
Level
Senior
Location
Evanston, IL
Occupation
Computer Network Support Specialists
Industry
Computer Systems Design Services
Posted
22 days ago