Customer Service Representative-Burnsville

About the Role: As a Metro Mobility Customer Service Representative, you will support certified Metro Mobility riders by using a computer-based reservation system to schedule, update, and communicate ride details. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and excellent customer service. Schedule Saturday: 8:00 AM – 6:00 PMSunday: 7:00 AM – 5:00 PMMonday: 7:00 AM – 5:00 PMTuesday: 6:00 AM – 4:00

PMKey Responsibilities: Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism. Schedule ride reservations using our computer reservation system. Cancel or adjust ride requests based on customer needs. Provide accurate estimated arrival times (ETAs) and service information. Make outbound calls to confirm next-day trips with riders. Clearly explain Metro Mobility policies, procedures, and service expectations. Demonstrate a people-first mindset by ensuring every interaction is caring, helpful, and solutions-focused.

Qualifications: Ability to pass a nonDOT drug test and background check Strong verbal communication skills Solid computer skills and ability to learn new software Prior customer service and/or call center experience preferred Familiarity with the Twin Cities metro area is a plus Ability to work onsite for the scheduled shift

What We Offer: Paid training to set you up for success Paid holidays 4% increase in pay annually Two weeks of paid vacation Medical, dental, and life insurance options 401(k) with a 4% company matchA supportive, values-driven workplace committed to safety, care, and reliability Transit Team Inc. provides paratransit services in the Twin Cities metropolitan area of Minneapolis and St. Paul, Minnesota. We consider it a privilege to provide independence and accessibility to our passengers. Our priority is safe, reliable transportation for every rider. Ready to make a difference? Apply today and join the team that puts people first!