Global Application Delivery Lead – Production & Support

Publicis Sapient in Boston seeks a Service Delivery Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player-coach role blends service delivery, operations leadership, and stakeholder communication. You will drive continuous improvement, monitor SLAs and KPIs, guide staffing and knowledge continuity, and push AI-enabled support. Experience in trading, investments, and financial asset management is highly valued, with strong executive