Customer Support Executive

Job Description: Role Overview: Tech-savvy sales professionals who will understand customer travel needs, book flights at competitive prices, generate sales, and efficiently manage booking systems.

Key Responsibilities: Engage with customers to understand travel requirements and preferences Research and book flights, accommodations, and travel services at optimal pricing Drive sales by effectively presenting travel options Issue tickets and manage amendments or cancellations Utilize booking systems (e.g., GDS) proficiently Follow up with customers to ensure satisfaction Process payments securely and handle sensitive information with discretion Provide comprehensive travel advice including visa and passport information Keep clients informed of any changes to travel plans Address and resolve customer complaints effectively Manage email correspondence with timely follow-ups Requirements Key Requirements: Proven experience in a sales-oriented role, preferably in travel Strong technical aptitude with ability to learn new software quickly Excellent negotiation and persuasion skills Target-driven mindset with talent for generating new sales leads