Luxury Front Office Manager Forbes Service Standards

Alila Ventana Big Sur in California seeks an experienced Front Office Manager to lead the Rooms Division and deliver highly personalized luxury service. Reporting to the Director of Rooms, you will guide daily operations, guest interactions, and service recovery while maintaining Forbes standards and collaborating with Housekeeping, Concierge, and other departments. The role requires a strong background in luxury hospitality, staff development, and financial awareness, with the ability to manage