Sales Engineer NA #1352

Key Responsibilities: Pre-Sales support for the sales staff Assisting in the creation and delivery of sales presentations. Presenting technical information regarding current products and possibly future products. Gathering product requirements to be included in possible future products. Acting as a consultant on network design and implementation as it pertains to RAD products. Account support Tracking all feature requests. Tracking all issues in the software and/or hardware that are to be addressed in future releases. Prioritizing both internally and with the customer severity levels and expected delivery of new code or patches. High-level support as part of a TAC escalation plan for critical problems Onsite support for P1 issues Executive briefings on the problem and resolution Working with the customer to ensure the fix or workaround is sufficient. Assist in the identification of new opportunities with assigned accounts. Lab Trial support. Direct support with the assistance of the TAC POC engineer, all lab activity for assigned accounts. Main point of contact for lab engineers and lab testers to for all technical information. Responsible for Alpha / Beta trials and the control of such releases 30-50% travel required.