Senior AI CX Solutions Architect

Zendesk, Inc. seeks a Senior Sales Engineer to lead discovery sessions and architect AI-driven CX and ES solutions. You will drive the technical strategy across the sales cycle, integrate with Zendesk APIs, and collaborate with Sales, Product, Engineering, and Customer Success to deliver scalable value. You are a trusted advisor with 5+ years in presales, strong AI understanding, and the ability to translate complex tech into business outcomes while traveling as required.