Head of Programme Management

About Teaching House Teaching House is an established provider of Cambridge English teacher training qualifications, helping aspiring and experienced English language teachers develop their skills and advance their careers. With training centres and online programs serving an international audience, we are committed to high-quality teacher education and excellent student support. Teaching House is part of Holmes Education Group, alongside OHC English and Holmes University Florida. As Program Coordinator, you will run our CELTA programs across the USA and Canada from our Miami centre. You will often be the first point of contact for prospective trainees, guiding them from first enquiry to enrolment and supporting them throughout their course. Support the Miami centre: help keep the centre running smoothly and support academic administration for Holmes University Florida (HUF).You will work closely with teacher trainers, partner schools, colleagues at OHC and HUF, and Head Office, who provide direction on strategic decisions, approvals and expenditure. The role suits an English teacher who enjoys talking to people, is commercially minded and takes ownership of tasks from start to finish. Respond promptly and professionally to prospective student enquiries by phone and email. Explain CELTA course options, schedules, fees and entry requirements, helping candidates choose the right program. Follow up with prospective applicants, manage the admissions pipeline and convert enquiries into enrolments. Manage acceptance communications, enrolment documentation, payments and course changes. Candidate support and customer service Coordinate withdrawals, deferrals and refund requests in line with company policy, liaising with trainers and finance. Handle first-level complaints professionally and sensitively, escalating where necessary. Manage shared inboxes so that all correspondence is answered, followed up and resolved. Check that all pre-course documents, including contracts, identification and policy agreements, have been received. Liaise with partner schools and training centres on applications, enrolments, payments and schedules. Coordinate CELTA certificate distribution, including international deliveries and replacement requests. HubSpot and reporting Use HubSpot to manage candidate communications, enrolment records and follow-up. Prepare regular reports on course starts, candidate numbers and enrolment activity for management meetings. Gather testimonials, feedback and content to support Teaching House marketing. Help run online information sessions for prospective CELTA candidates. Support Teaching House professional development events and webinars. English language teaching~ Teach up to 15 hours a week of English language classes at OHC, as required With the Centre Manager, provide support for the day-to-day running of the Miami centre, including facilities, contractors and liaison with external services, escalating expenditure to Head Office. Help recruit, induct and line manage campus support staff and hourly paid teachers, with direction from Head Office. Support HUF academic administration, including admissions, registration, student records, timetabling, exams and graduation. Help keep HUF records and processes ready for quality review and accreditation (MSCHE and Florida CIE).Support student casework such as attendance, mitigating circumstances and complaints, referring to HUF academic leads where needed. CELTA as a minimum (or recognised equivalent).Experience teaching English to adult or international learners. Experience in a customer-facing role involving sales, admissions, student services or customer support. Excellent written and spoken English, with confidence communicating by phone, email and video call. Strong interpersonal skills, including advising prospective customers and encouraging enrolment. Excellent organisation and time management, balancing teaching with competing priorities. Strong attention to detail with student records, documents and payments. Competence with CRM systems, databases and spreadsheets. Experience using HubSpot, particularly pipelines, email sequences, templates and reporting. Experience in student recruitment, education admissions or course administration. Experience working with international students or customers across time zones. Experience supporting online events, webinars or information sessions. A degree or qualification in education, business administration, marketing or a related field. Spanish or another language widely spoken in Miami. Personal qualities Friendly, approachable and committed to excellent customer service. Flexible, and comfortable working with an international team. If you are a motivated English teacher who enjoys helping people and making things happen, we would love to hear from you.