Customer Returns and Shipping Associate

Perks and Benefits: Flexible part‑time hours or full‑time schedule based on store needs Generous paid time off, weekly pay, and career development program Associate discounts on in‑store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants, and more 401(k) plan with a company match Dental and vision insurance; full‑time employees eligible for medical coverage Additional benefits and compensation based on qualifications and experience

Responsibilities: Conduct full‑serve shipping and unpackaged returns activities, including customer engagement and preparing packages for 3rd‑party carriers Provide strong customer service for returns and shipping (e.g., Amazon returns, UPS, and other services)Identify customer needs and explain different shipping options Maintain the shipping area to ensure efficient processing and storage of packages Ensure supplies required for shipping and returns are in stock Deliver exceptional customer service to create a positive, inviting environment Use basic selling skills to engage and present solutions Be flexible on additional responsibilities such as online pick‑ups, cleaning, and other duties as assigned

Essential Skills and Experience: Ability to work a flexible schedule based on store needs Engage with customers and understand their needs to drive additional sales Lift, push, or move materials up to 100 pounds Strong attention to detail, organization, and multitasking ability Collaborate and work cooperatively in a fast‑paced, sometimes stressful environment Manage conflict calmly and cooperatively Act with honesty and integrity regarding customer and business information Staples does not sponsor applicants for work visas for this position. Seniority Level Entry level Employment Type Part‑time Job Function Other Retail Office Equipment