rhodes wolfeColumbus, OH
Security Technician Lead (Security Systems; Paid relo: Delaware, OH)
$70,000 - $80,000 per year
Apply →Security Technician Lead (Security Systems; Paid relo: Delaware, OH)
Security Technician Lead (Security Systems; Paid relo: Delaware, OH)
rhodes wolfeColumbus, OH
8 days ago
$70,000 - $80,000 per year
Security and Fire Alarm Systems InstallersFirst-Line Supervisors of Security WorkersInstallation, Maintenance, and Repair Workers, All Other
Security Systems Services (except Locksmiths)Facilities Support ServicesElectrical Contractors and Other Wiring Installation Contractors
Apply for this role →Lead Security Service Technician (IP-based video systems exp req)
Location: Delaware, OH (On-Site)
Salary: $70,000 - $80,000 per year + Annual Bonus
Benefits: Medical, Dental, Vision, 401k, PTO (10 vacation days + 5 PTO days)
Job Type: Full-Time
Typical Hours: Monday – Friday, 8:00 AM – 5:00 PM ET
Start Date:
ASAP
Sponsorship is not available
Relocation assistance available
Lead Security Service Technician (IP-based video systems exp req) Description
Our client, a leader in commercial video surveillance and security systems, is seeking a Lead Security Service Technician to oversee day-to-day operations of their IP-based video systems service team in Delaware, OH. This is a hands-on leadership role requiring in-depth technical expertise in IP-based video systems, NVR/DVR systems, video management software (VMS), and networking. You'll lead a team of remote field technicians and ensure outstanding service delivery and issue resolution for integrated video surveillance systems. This is a great opportunity to join a rapidly growing company in the security technology space where innovation, problem-solving, and customer satisfaction are at the heart of what they do.
Lead Security Service Technician (IP-based video systems exp req) Responsibilities
- Supervise the service department operations ensuring timely support of IP Camera Systems
- Manage and support a team of four remote security camera technicians
- Review service tracking and daily reports for accuracy and completion
- Monitor performance metrics to ensure high-quality field support and timely resolution of issues
- Maintain strong customer relationships and deliver updates on service status and system health
- Guide technicians on troubleshooting IP cameras and network devices
- Schedule & coordinate with subcontractors for on-site service or system installations
- Participate in service reviews, monitor SLAs, and ensure service completion timelines are met
- Communicate with customers to provide updates and resolve issues
- Maintain detailed documentation of all service work performed
Lead Security Service Technician (IP-based video systems exp req) Qualifications
- 3+ years of installing security systems in a commercial environment experience required
- 2+ years of servicing and installing IP-based video systems experience required
- Proficiency with Microsoft Outlook, Excel, and Word required
Also on the board Same function, level within a rung
Level
Senior
Salary
$70,000 - $80,000 per year
Location
Columbus, OH
Occupation
Security and Fire Alarm Systems Installers
Industry
Security Systems Services (except Locksmiths)
Posted
8 days ago