Customer Service - Work from home ($250 Bonus)

Essential Functions: Answering incoming calls from patients and caregivers with compassion and professionalism, responding to theirquestionsand providingimportant information Making outbound calls to patients and caregivers Activelyassistingwith enrollment, program applications, and set up in applicable systems Retrieving information toassistcaregivers with any payroll-related inquiries Utilizing de-escalation techniques when supporting upset or frustrated callers Offering guidance and directions to both caregivers and patients to effectively resolve any issuesthey’refacing Documenting information and outcomes as necessary

About You: To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice whenappropriate. In addition, you will need: The ability to offer empathy, patience, and a friendly demeanorat all times The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers Great active listening skills Excellent written and verbal communication skills Strong attention to detail The ability to multitask and adapt to change in a fast-paced environmentA quality-focused mindset and a desire to achieve first call resolution whenever possible The ability toaccurately and confidently work with numbers and discuss money Your Home Office Environment To be a Customer Service Representative, you will need: A computermeeting these criteria: Operating System: Windows 10 or 11 (Macs and Chromebooks are not supportedat this time)Memory: 8GB of RAMCPUs (Speed * Processors): 6 Hard Drive: At least 500MB of free space Sound: sound card (standard on most computers)Up-to-date antivirus software Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)Dual monitorsA USB noise-cancelling headsetA webcam for your certification experience Where Nex Rep Contracts Nex Repcontracts with people in 31 states. The only states we do not currently contract inare: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.Flexible Hours of Operation As a Customer Service Representative, you’llenjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when youdon’t, within the client’s hours of operation. Hoursof operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. Ifyou’dprefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’refree to pursue a different opportunity within the Nex Rep Marketplace. Pay and Perks This flexible opportunity pays independent contractors