NOC 3

Network Incident Manager Responsible for monitoring, triaging, resolving, escalating and communicating network incidents/outages as part of a 24x7x365.Perform third level incident outage triage, troubleshooting, and fix agent break fix actions on Cisco network infrastructure. Provide detailed documentation and summaries of incident/outage tickets. Ability to work an extended and flexible 24x7 day and night work schedule is required. Primary skills/experience Network Administration Knowledge of IP stack protocols and routing protocols Remote support for network infrastructure ranging from minimal up/down to advanced level routing and switching troubleshooting on carrier grade routers/switches. Escalation to engineering teams as needed.