Audio Visual Specialist

Job Description: The Specialist, Audio Visual Support is a member of the Technology Support team of the Technology Department. The primary responsibilities of the Specialist, Audio Visual Support include:

• Work closely with the team to set up and support meetings, events and other multi-media activities in the office and virtually.
• Serve as an expert of meeting and collaboration tools—including Webex, Jabber, content sharing, digital recording, WebRTC, and Cisco scheduling.
• Set up conference room technology for scheduled and ad hoc audio and video meetings.
• Answer technical questions to meeting organizers, set up and distribute links (Webex, Zoom, etc.) for upcoming virtual meetings, support rehearsals and meetings in the office and virtually.
• Show and guide Firm members and clients how to use Firm meeting tools such as Webex, audio conferencing, Cisco Jabber, content sharing, and alike.
• Assist the AV lead and the team in scheduling and assigning team resources to meeting support requests, as needed.
• Provide on-call support when required.
• Help perform system quality checks to promptly correct audio visual technical issues before meetings and Firm events. Support Firm events by setting up, maintaining and/or removing AV equipment.
• Monitor and follow up support requests submitted to the AV team via email, Jabber and Service
• Now.
• Help troubleshoot, repair or escalate issues related to our integrated AV systems.
• Use RRS and TMS systems, and other Firm systems, to ensure AV requests, reports, follow ups and activities are timely maintained and recorded.
• As a member of the Technology Support team, the Specialist, Audio Visual Support will collaborate with colleagues on technical support, including:
• Supporting hardware, software, mobile devices and other peripherals.
• Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents promptly.
• Take ownership of technical problems and resolve the issue.
• Assist the team with technology equipment moves to support internal office relocations.
• Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.