Team Lead & Retail Education

Description: Are you a natural leader who thrives in a fast-paced, guest-facing environment? The Institute of Beauty and Wellness Madison is looking for a Team Lead & Retail Educatar to help create a five-star educational retail experience for our students, faculty, and guests. This is a hands‑on leadership role for someone who loves mentoring others, driving sales results, and keeping operations running smoothly all while being part of a team that's committed to creating an environment that's caring, compassionate, and dedicated to uplifting others.

What You'll Do: Welcome students and guests with an engaging, educational retail experience Share product and service knowledge with the team, students, and guests to help drive sales goals Coach and mentor students on closing sales, customer engagement, and business skills Lead student huddles, goal-setting sessions, and downtime education Oversee day-to-day retail store operations, merchandising, and inventory Manage reservations, guest checkouts, and cash handling using Zenoti Plan and execute retail events, training the team along the way Support hiring efforts and help coordinate team scheduling and performance reviews Step in as a substitute teacher or classroom support when needed Bring a "whatever, whenever" attitude to supporting the team and getting things done

What We're Looking For: Previous retail and guest service experience in a five-star environment A leadership mindset someone who takes ownership of company standards and coaches others to succeed A solid grasp of sales metrics and key performance indicators Comfortable in a fast-paced, guest-facing setting; able to stand for extended periods and lift up to 50 lbs