Customer Success Lead Retention, Growth & Strategy

Commerce is seeking a seasoned Manager, Customer Success Management to lead a high-performing team and drive retention, adoption, and expansion. You will coach managers, set priorities, and ensure coverage aligns with business objectives while partnering across Sales, Product, Support and Finance to maximize customer value. You'll own forecasting for renewals and expansion, monitor dashboards, and present insights to senior leadership. Hybrid work in Austin/remote-friendly channels may apply.