Virtual Fencing Support Specialist

Virtual Fencing Support Specialist At Halter, we're building world-class virtual fencing technology that transforms the way farmers and ranchers work. We tackle complex, real-world problems with technical solutions, helping farmers lift productivity, care for their animals, and farm more sustainably. We're looking for a Virtual Fencing Support Specialist to join our Guidance Operations team. This is a great role for someone who's passionate about ag, understands farming deeply and thrives on problem solving. This role sits right at the intersection of tech and farming. We'll train you to become an expert in virtual fencing; understanding the technology inside out, and how animals interact with it. You'll work in a small, focused team handling the trickier support queries we get from farmers, digging into data, diagnosing issues, and helping deliver world-class support. As a Virtual Fencing Specialist, you'll own virtual fencing as a domain within Tier 3, sitting as the escalation layer between Tier 2 and Guidance Ops. In practice, that means solving the issues Tier 2 can't crack themselves, and escalating to Guidance Ops only what genuinely needs their expertise. Your job is to own the quality of Tier 2's work within virtual fencing, make sure what reaches Guidance Ops is genuinely something only they can solve, well diagnosed and well evidenced, and enable Tier 2 to resolve more virtual fencing issues on their own over time. Day to day, you'll dig into animal behaviour data to work out exactly what a cow did and why. You'll learn how farm systems actually work, so the advice you're giving farmers and Tier 2 is grounded in how a real farm runs, not just what the data says in isolation. You'll get close enough to the product that you can tell the difference between a training issue, a set up issue, and when something's genuinely wrong, and you'll know which of those is worth Guidance Ops' time and which isn't. Some of this you'll solve from your desk, and some of it you'll solve standing in a paddock. When an issue needs eyes on the ground, you'll get out on farm to see it firsthand rather than relying on secondhand descriptions. You'll own working across our Customer Experience and Customer teams as the expert in this space. You're not just a pass-through. You pick up and solve the most complex virtual fencing issues yourself, working directly alongside Guidance Ops, so the two of you are jointly closing out the hardest cases rather than you simply routing them on. You'll spend most of your days on the R&D farm near Morrinsville. We turned the old calf barn into an office with prime views of our farm. Once or twice a fortnight, you'll head up to our HQ in Auckland to work closely with our support and onboarding teams, making sure our farmers get the best support possible. While we aim to solve most issues remotely, sometimes you'll be out on customers' farms, hands-on, helping them directly. This could be for you if: You have a deep, genuine care for customers, their animals, and their outcomes, and that you work cross-functionally with ease. You're obsessed with delivering the best possible customer experience. You're a strong communicator who can explain complex things simply and respectfully. You're a natural problem-solver. You're comfortable working with systems and data to diagnose problems. You're genuinely curious about how things work in the real world, animals, farms, technology, and the people who depend on all three. You learn quickly and stay curious, even when things are ambiguous or fast-moving. You stay steady under pressure and bring calm structure to messy situations. You can work independently and back your own judgment. You take ownership and follow through. You enjoy being part of a tight team that backs each other, and you like working cross-functionally. Join our team Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We'd love to chat to see if you'll be an epic fit! If this opportunity sounds like you, please apply by sending through your cover letter explaining why you're excited about this role and working at Halter, along with your CV, and we'll be in touch! Please also feel free to check out the careers page for more information on working at Halter.