qiagenDenver, CO
Field Service Specialist
Field Service Specialist
Field Service Specialist
qiagenDenver, CO
yesterday
Electrical and Electronics Repairers, Commercial and Industrial EquipmentPrecision Instrument and Equipment Repairers, All OtherSales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Electronic and Precision Equipment Repair and MaintenanceCommercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and MaintenanceTesting Laboratories and Services
Apply for this role →Position Description:
Major tasks: Install, maintain, repair and support equipment on all levels (hardware, software and applications)Maintain and develop positive relationships with customers Utilize relevant databases to input and provide information that will increase effectiveness Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc Assist in the development and maintenance of reference customers Assist in meeting/exceeding sales targets in relation to maintaining high customer satisfaction Actively promote and sell Field Service products Give active feedback to Sales, Global Product Support and your team/management Manage effective available time and resources Provide cross-border/district/region support when required Positively represent QIAGEN in front of the customer, be a good example! Ability to lift ~50lb or 25kgs Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3.
Position Requirements:
Technical degree/education in Electronics and reasonable product knowledge within the Life Science industry/markets preferable, Automation experience added advantage Preferable minimum of 3-6 years of service and support experience in a comparable position within the after sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation Proven work experience in developing customer relationships Valid driver's license and Passport and willingness to travel, national and internationally Good written and verbal English language communication skills Good interpersonal skills Ability to work both independently and in a structured working environment Willingness to travel for more than 80%Team Player
Personal Requirements:
Should have strong analytical, problem solving & customer management skills Should be willing to learn and pick up information on one own initiative, self-motivated, quick learner and also willing to dissipate and share knowledge Self-organized and motivated with the ability to work independently while under guidance from manager. Excellent listening, presentation and communication skills at all business levels in both local language and English.
What we offer:
Bonus/Commission Local benefits Referral Program Volunteer Day Internal Academy (QIALearn)Employee Assistance Program Hybrid work (conditional to your role)Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Also on the board Same function, level within a rung
Level
Senior
Location
Denver, CO
Occupation
Electrical and Electronics Repairers, Commercial and Industrial Equipment
Industry
Electronic and Precision Equipment Repair and Maintenance
Posted
yesterday