POS Support Analyst -Seattle, WA remote

Location: Seattle, WA – remote ok – must be willing to work PSTDuration – 6 monthsU.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently Role Experience Needed: Experience installing, upgrading troubleshooting and handling POS break/fix issues Experience with Audio Visual components and video conference room systems Strong PC and other hardware technical skills (Setup, Configuration and Troubleshooting) Expert knowledge of Windows 7/10 operating systems Experience in different tools like VNC, Remedy/Service Now, Marimba, PowerShell Scripting, Splunk, PagerDutyWorking knowledge of current mobile and tablet technologies Knowledge of networking principles and remote access technologies ability to understand the store network & interdependencies Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office. Experience in collaboratively working with field technicians to new installation/replacement of hardware, cables, wiring and deployment of new images Experience in building the KBA/SoP for the team Experience in analyzing logs to address the issues & to identify and document the root causes Ability to provide support in a high-paced customer-focused environment Ability to successfully manage multiple priorities at a time Excellent team player who collaborates well with others Strong written and verbal communication skills including excellent phone support skills Good interpersonal skills, working with non-technical resource to resolve technical issues. Pro-active self-starter that seeks out information and is able to work independently Ability to estimate your workload, provide accurate timelines and meet deadlines Strong attention to detail, critical thinking and quick learner