enterprise mobilityBaton Rouge, LA
Full-Time Truck Customer Service Representative - Baton Rouge, LA
$17/hour
Apply (opens in a new tab)Full-Time Truck Customer Service Representative - Baton Rouge, LA
Full-Time Truck Customer Service Representative - Baton Rouge, LA
enterprise mobilityBaton Rouge, LA
9 days ago
$17/hour
Truck, Utility Trailer, and RV (Recreational Vehicle) Rental and LeasingPassenger Car RentalConstruction, Mining, and Forestry Machinery and Equipment Rental and Leasing
Apply for this role (opens in a new tab)Customer Service Representative SrThe Enterprise Truck Rental Division has an exciting opportunity for a Full Time Temp Customer Service Representative in Baton Rouge, LA.The Enterprise Truck Division of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. This Full-Time temp position (90 days) pays $17/hour and is located at our Baton Rouge Truck location: 6255 Siegen Ln, Baton Rouge, LA 70809DOT Requirements: We are subject to certain Department of Transportation Regulations. Please note the following: All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination. DOT regulations require no moonlighting, meaning that if hired, (no other paid employment allowed).We have the following schedule available: Monday - Friday: 8am - 5pmWe are hiring now for immediate openings.
Responsibilities include:
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 21 years of age
High school diploma or GED equivalent required
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be able to work the following schedule(s): Monday - Friday (8:00 am - 5:00 pm)
Also on the board Same function, level within a rung
Level
Junior
Salary
$17/hour
Location
Baton Rouge, LA
Occupation
Customer Service Representatives
Industry
Truck, Utility Trailer, and RV (Recreational Vehicle) Rental and Leasing
Posted
9 days ago