broadway bankSan Antonio, TX
Deposit Systems Review Specialist I/II/III
Deposit Systems Review Specialist I/II/III
Deposit Systems Review Specialist I/II/III
broadway bankSan Antonio, TX
Apply for this role →13 days ago
Position: Deposit Systems Review Specialist I/II/III | Division: Deposit Operations
Work Days: Monday - Friday| Hours of Operation: 7:30am - 6:30pmWhy Broadway Bank:
We are one of thelargest independently owned banks in Texas with offerings in personal andprivate banking, wealth management, business banking and mortgage lending. Our Broadway Bankers are empowered to drive innovation, grow their careers, andbe their authentic selves, regardless of their background. Purposeof the Position: Thisis an advanced position in the Deposit Systems Review area of the Deposit Operations Department and is responsible for assisting with daily operations aswell as non-routine departmental functions. This position is well versed in all functions of the Deposit Systems Review area. In addition to completing all daily assigned tasks this position servesin a backup capacity for all daily departmental functions on an as neededbasis, to include accurate and timely input and review of data entrymaintenance work received from financial centers regarding new and existingaccounts, image processing duties, placement of Regulation CC holds, andprocess court orders. Also responsible for resolving request and questionsreceived from customers or other departments within the bank. Non-routine functions include, but are notlimited to, system testing, fraud mitigation, special projects and reporting, and ensuring that procedures are current and accurate.
Key Accountabilities:
- Quality Control
- Reviewnew account and file maintenance reports and CBS screens to ensure proper inputof data on previous day's work from all financial centers. Processes new and revised signature cardinformation and documentation.
- Responsible for ensuring that all required supporting legal documentation is obtained for new and revised accounts according to the new account matrix.
- Maintains Missing/Incomplete tracking log for signature cards and legal documents.
- Processes maintenancerequests by performing account data entry to BBI accounts.
- Required to process numerousdaily and monthly reports which ensure deposit accounts are properlymaintained on the CIF and account level.
- Receives and processesaccount documents for scanning and storage, adjusts imaged files accordingto changes received. Ensures quality of all scanned documents.
- Handle all Quality Control
- Help Desk calls and system tickets, ensuring the request/issue is resolvedand the ticket is closed in a timely manner.
- Processesall returned mail and follows procedures to obtain updated addresses.
Compliance:
Good working knowledge of Reg CC, Reg D, Reg DD, Reg E, and Reg GG.Confirm proper TIN certification on all new CIF records.
Process Reg E Opt in and Opt Out requests electronically and on paper.
Communicates with financial centers daily regarding Reg. CC compliance and information needed to properly document, load and delete Reg. CC holds.
Ensures proper Reg. CC application and documentation through thorough review of all Reg. CC holds.
Responsible for staying informed of current and on-going changes to Reg. CC requirements and works closely with bank auditors regarding internal controls.
Responsible for CIP monitoring ensuring required information is obtained for all new CIF's created.
Responsible for ensuring TIN's are obtained for all new customers.
Responsible for assisting with the processing IRS Notice CP-2100 (B-Notices), IRS Notice CP-543 (place on backup withholding), and IRS Notice CP-543 (remove from backup withholding).Responsible for assisting with the annual solicitation of W-8 Bens for foreign customers.
Responsible for assisting with the annual escheatment duties for all unclaimed properties according to each individual state.
Responsible for creating, processing, and clearing the organizations Red Flag Worksheets.
CD/IRAReview all CD and IRA paperwork to ensure information taken by financial center personnel agrees with information entered into the system. Make corrections as needed.
Conductfunding and all types of distributions on existing IRAs and CDs.
Process IRA distributionchecks according to customer requests and balance with general ledgerentries.
Process 1099 and 5498corrections on the Fiserv system.
Responsible for monitoringof IRA customers who turn 70 and ensure they are set up for automaticdistribution.
Assists with the annualescheatment of dormant CD/IRA's and IRA distribution checks.
Handleall CD/IRA Help desk calls and system tickets, ensuring the request/issue isresolved and the ticket is closed in a timely manner.
Court Orders:
Conducts research on court orders received (Child Support Liens and Garnishments).Abilityto remain calm when dealing with difficult customers and situations.
Calls customers for each court order to notify them of order received and actions taken.
Process debit and court order fee to customer account.
Send letter to customer regarding court order information.
Release or forward funds to appropriate agency.
Work closely with various law enforcement agencies and attorneys regarding court orders served on the bank for documentation, research and release.
General:
Responsive to internal customer service inquiries concerning any deposit account information and research requests.
Processes and follows through on closing account requests by mail.
Process check orders received by mail.
Provides new supply of bank-by-mail envelopes as requested by customer.
Processes deposit and loan verifications/confirmations.
Responsiblefor conducting monthly audits of compliance related duties and participating inthe completion of the processing B-Notices, annual solicitation of W-8 Bens forforeign customers, annual escheatment duties for all unclaimed propertiesaccording to each individual state, and any additional regularly scheduleddepartment projects.
Assists with upgrade testing for Nautilus, Signature and Aperio.
Identifies and presents improvement initiatives for functions in the areas of responsibility.
Performs as a contributor, at an employee level, to positive communications and a constructive teamwork approach.
Gathersand maintains monthly totals for dashboard reporting as needed.
Periodicallyassists department management and other bank officers throughout the banks withspecial projects.
Assistswith self-audits for areas of responsibility.
Assists inupdating procedures as needed, including writing new and updating existingprocedures.
Providestechnical guidance and training to less experienced production personnel.
The duties may change from time to time. Employees are required to perform other duties, which may be assigned to them as well as learning and assisting other workstations in the department and assist with special projects.
Competencies and Skills:
Strong organizational skills
Attention to detail
Strong verbal and written communication skillsAbility to work independently as well as in a team environment
Demonstrated understanding of applicable bank regulations and complex transactions
Ability to train others on primary duties within the workgroup
Strong decision-making skillsAbility to assist leadership in the preparation of procedures for the workgroup
Demonstrated teamwork skills
Demonstrated leadership, teamwork, initiative, and empowerment competencies
Demonstrated ability to create and/or update written operational procedures
WorkExperience Requirements:
3 years banking experience in a Deposit or Card Operations environment Strong working knowledge in all areas of the workgroup, includingnon-routine functions
Education Requirements: High school diploma or equivalent
Other Qualifications:
Proficient in Microsoft Office Suite 3 years experience with core banking applications10-key calculator
We're a culture that offers resources to benefit your overall health and well-being:
- Employee Impact GroupsCareer Development and Mentorship Programs
- Generous paid time off, minimum 4 weeks
- Employee recognition, awards, and events
- Free vision insurance
- Retirement matching
- Tuition reimbursement
This job description is not designedto be a comprehensive listing of duties, responsibilities, or activities thatare required for this job. Duties, responsibilities, and activities maychange at any time with or without notice.
Broadway
Bank is proud to be an Equal Opportunity and Affirmative Action Employer.
Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-freehiring policy. All qualified applicantswill receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data or other legally protected status.
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Posted
13 days ago