Patient Services Specialist I - Cardiology Call Center

Job Summary: The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy, and patience.

Job Responsibilities: Schedule appointment requests. Communicate insurance participation, financial responsibility and time of service policy. Obtain patients' insurance/demographic information and register in EPIC. Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate. Participate in team discussions about complex patient scheduling needs. Address outstanding Epic work queue accounts.

Schedule: Epic referral. General faxing, filing, and mail sorting. Provide support and back-up coverage as needed. Performs other related duties as assigned.

Job Requirements: High School Diploma or the equivalent required. Minimum of 1 year of relevant experience including proficiency in medical terminology. Excellent customer service and problem assessment skills. Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs. Prior high volume customer service experience in a call center environment is preferred.