Guest Service Representative

Essential Duties & Responsibilities: ? Greet guests warmly upon arrival, offering a welcoming first impression.? Assist guests with storage of check-in and check-out luggage.? Coordinate and ensure the timely delivery of luggage to guest rooms.? Offer detailed information about resort amenities, activities, transportation, and services.? Assist with groceries and luggage carts.? Provide guest with rented scooters, strollers, and wheelchair (if needed).? Respond promptly to guest inquiries and requests.? Address and resolve concerns related to luggage handling or storage.? Ensure luggage areas are secure, clean, and well-organized.? Follow safety protocols to prevent accidents and ensure guest and personal safety.? Uphold resorts brand standards, values, and image at all times.? Other duties as assigned.

Requirements: High school diploma or equivalent preferred.1+ years of experience in luggage services or hospitality preferred. Strong organizational, communication and interpersonal skills. Ability to prioritize and multitask in a dynamic environment. Ability to work a variety of shifts including AM shifts, PM shifts, weekends and holidays. Standing, sitting, walking, repetitive movement, lifting of heavy items (up to 70lbs)