Manager, Customer Success Managers - EMEA

What you'll do: Lead, coach, and develop a team of 4-6 CSMs across EMEA and APAC Guide complex renewals, churn risk management, and expansion conversations Onboard and ramp new CSM hires with scalable training and playbooks Monitor account health and forecast accuracy for the team's book Collaborate with Sales to identify upsell and cross-sell opportunities Improve processes, onboarding, renewal cadence, and customer materials What they're looking for 5-8 years of overall Customer Success experience in B2B SaaS 1-2 years of direct people management or team leadership experience Track record of helping teams hit NRR/GRR targets and accurate forecasting Experience with CS processes and playbooks that improved team performance Experience with EMEA customers and multi-time-zone coordination is a plus Proficiency with CS platforms (e.g., Planhat, Gainsight), Salesforce, and Zendesk For applicants in Nigeria The listing states this is a remote role across the EMEA region and can be based anywhere; Nigeria is implied as eligible by remote, global scope Timezone expectations: not specified in the listing; confirm during interview Employment type: not specified; the listing notes no visa sponsorship for Fingerprint staff Pay currency/range: salary range provided as USD; confirm local currency and payroll details during interview Other notes: regulatory and security restrictions may apply; verify eligibility and work authorization during interview