Office Assistant / CSR

Responsibilities: Answer incoming customer calls with professionalism and courtesy on a multi-line VOIP phone systemMake outbound calls using Aire Serv scripts to follow up with customers and confirm appointmentsReturn customer calls promptly to ensure satisfaction and resolve any concernsPerform marketing and sales functions to promote additional services and earn new businessMaintain accurate customer records and job details in our systemSchedule and dispatch technicians for service and install appointments using ServiceTitan software (training provided) Handle install paperwork, pull permits from local municipalities, and track inspections to completionCheck in and organize incoming equipment and material ordersSubmit warranty registrations and process related paperwork for parts and systemsMaintain accurate records, digital files, and job documentationAssist with daily office duties such as filing, scanning, and preparing job packetsPerform other duties as needed, which may include cross-training in related positions to support office operationsQualificationsPrevious administrative or customer service experience preferred (HVAC or dispatch background is a plus) Proficient in Microsoft Word and Excel; able to learn new software quicklyExcellent written and verbal communication skillsDetail-oriented and organized, with strong data entry skillsPositive attitude, dependable work ethic, & a team player who can work independentlyMust pass a background check and drug screeningBenefits & CompensationCompensation based on applicant experiencePaid time off & holidaysHealth, dental, vision, and life insuranceOpportunities for advancementSupportive and professional work environmentEqual Employment OpportunityAire Serv Heating & Cooling provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category under applicable law.