CLIENT SERVICES SPECIALIST (FULL TIME)

Location: The Fruit Guys - 901 Sneath Lane, Suite 210, San Bruno, CA 94066.

Note: online applications accepted only.

Schedule: Full time schedule. Monday through Friday, 7:00 am to 3:30 pm. Further details upon interview. Requirement: Previous account management and customer service experience preferred.

Perks: Willing to train!

Pay Range: $28.00 per hour to $30.00 per hour.

Additional Job Duties & Responsibilities: Ensure accurate order execution: School orders, account updates, price sheets, menus, budgets, and delivery details are complete, accurate, and entered by established deadlines. Provide reliable customer experience: Schools receive proactive, professional communication; questions and issues are acknowledged promptly, owned through resolution, and followed up on consistently. Facilitate successful program onboarding: New and returning schools are fully set up before service begins, including system records, delivery information, invoicing requirements, welcome materials, and digital resources. Maintain strong school relationships: Assigned accounts experience consistent outreach, practical support, and thoughtful recommendations that strengthen retention and participation in school programs. Demonstrate effective cross-functional coordination: Operations, Sales, Accounting, Nutrition Education, Marketing, and other partners receive clear, timely information needed to meet customer commitments. Provide support to School Program Director: The School Program Director receives dependable support with reporting, RFPs, conferences, special projects, schedules, and follow-through on program priorities. Collaborate with Marketing: Customer-facing emails, promotions, special offers, and digital materials are accurate, on brand, approved when required, and delivered on schedule. Strive for continuous improvement: Troubleshoot issues by effectively identifying, documenting, addressing, and resolving through practical process improvements that increase accuracy, efficiency, and service quality.

Preferred Qualifications: Bay Area, CA located a plus Demonstrate ability to work both independently and collaboratively within a team, exercise initiative, stay organized, and follow through while managing multiple deadlines. Hybrid position, mostly remote with in office up to 2 days/week.