IT Business Analyst - SaaS Solutions

Responsibilities: Collaborate with business stakeholders to gather and document requirements for SaaS solutions. Analyze business processes and identify opportunities for improvement through technology solutions. Support the evaluation, selection, and implementation of SaaS applications, including requirements definition, vendor assessment, and rollout planning. Work closely with the IT team to ensure that SaaS solutions are effectively integrated with existing systems. Work with the teams as assigned to ensure SaaS solutions comply with organizational standards related to data security, privacy, accessibility, and regulatory requirement Conduct market research to identify the best SaaS solutions that meet the company's needs. Develop and maintain documentation for business processes, requirements, and SaaS solutions. Provide training and support to end-users on SaaS applications. Monitor the performance of SaaS solutions and recommend enhancements as needed. Stay up to date with the latest industry trends and technologies to ensure that we remain competitive.

Education: Bachelor's degree in Business Administration, Information Technology, or a related field. Experience 5+ years of experience in Information Technology, preferably in SaaS solutions. Experience in nonprofit, healthcare or human services environments is preferred. Proven experience as aBusinessAnalyst, preferably with a focus onSaaSsolutions. Strong knowledge ofSaaSplatforms andbusinessanalysis methodologies. Experience or working knowledge of SCIM (System for Cross-domain Identity Management) preferred. Experience in system administration within SaaS environments.

Skills: Understanding of Single Sign-On (SSO) concepts and implementations. Knowledge of REST APIs and system integrations. Understanding of accessibility and data privacy principles. Excellent communication and interpersonal skills. Ability to work effectively with both technical and non-technical stakeholders. Strong problem-solving and analytical skills. Traits Initiative Customer Service Orientation Attention to detail Analytical thinking Organizational ability Time management Collaboration/teamwork Adaptability Desired Qualifications Experience in multi-cultural settings and/or multi-lingual capacity Benefits What are the benefits to working with GGRC?We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage 10% employer contribution to a 403(b) retirement account to help you save for the future! GENEROUS TIME OFF BENEFITS!!! No really, we mean generous: 13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education What makes GGRC so special? GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate. GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder). Golden Gate Regional Center is an Equal Opportunity Employer.