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Desktop Support Engineer

Desktop Support Engineer

labine associatesHouston, TX

today

Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
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IT Support Engineer The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations. The ideal candidate is a high-accountability IT generalist with strong troubleshooting abilities, excellent communication skills, and the confidence to operate independently in a dynamic environment. This person thrives in a customer-facing setting, collaborates effectively with remote technical teams, and proactively identifies opportunities to improve system reliability and user experience.
Key responsibilities include:
  • Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup
  • Own onsite incident triage and resolution; document work thoroughly in the ticketing system
  • Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)
  • Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes
  • Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-upIdentify recurring issues and contribute to root-cause analysis and long-term remediation
  • Maintain a professional onsite presence and build strong rapport with end users and stakeholders
Qualifications include:
  • 3–5 years of experience in desktop support, helpdesk, or field support
  • Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination
  • Strong technical troubleshooting skills across diverse IT environments
  • Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools
  • Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment

Also on the board Same function, level within a rung

Level

Senior

Location

Houston, TX

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

today

Apply for this role (opens in a new tab)