Customer Service Representative/Final Gift Coordinator

Customer Service Representative / Final Gift Coordinator Pieper Memorial Veterinary Center | Middletown, CTOpportunity Highlights

Anticipated Schedule: Mondays & Thursdays | 7:00am-5:00pmBenefitsPaid Time Off (as applicable) Employee Assistance Program Continuing Education Opportunities Up to 75% Employee Pet Care Discount Team Events Career Growth Opportunities & MORE!Why Pieper Memorial Veterinary CenterAre you someone who leads with compassion, pays attention to detail, and understands the importance of supporting families during some of the most difficult moments in their pets' lives? Pieper Memorial Veterinary Center is seeking a compassionate and detail-oriented Customer Service Representative / Final Gift Coordinator to join our team. This unique role combines exceptional client service with the coordination of final gift and memorial services for beloved pets. The individual in this position serves as an important resource for grieving families, helping ensure every interaction is handled with empathy, professionalism, and respect. The ideal candidate is organized, compassionate, and comfortable communicating with clients during emotionally sensitive situations while maintaining accuracy and attention to detail. At Pieper, we understand the human-animal bond and are committed to providing exceptional care and support during every stage of a pet's journey. What Makes This Opportunity Special Meaningful Work Provide comfort and support to families during difficult times Play an important role in honoring the bond between pets and their families Make a lasting impact through compassionate service and communication Client-Focused Responsibilities Communicate with clients professionally and compassionately Answer phones and assist with client inquiries Coordinate final gift and memorial services accurately and respectfully Provide updates and information to clients regarding memorial arrangements Organization & Attention to Detail Maintain accurate records and documentation Coordinate with internal teams and outside service providers as needed Ensure all final gift processes are completed accurately and efficiently