alderson loopBaltimore, MD
Desktop Support Analyst
Desktop Support Analyst
Desktop Support Analyst
alderson loopBaltimore, MD
3 days ago
Computer User Support SpecialistsComputer Network Support SpecialistsComputer Occupations, All Other
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related Services
Apply for this role →Alderson Loop is seeking two Desktop Technicians to support an innovation hub at a Fortune 500 investment firm in Owings Mills, Maryland. This is an onsite, customer-facing role. Technicians spend much of the day helping users in person, resolving software issues and providing a professional walk-up support experience.
Responsibilities:
Troubleshoot desktop software issues, including common Microsoft 365 and Office questions. Assist users face-to-face, explain solutions clearly and follow issues through to resolution. Replace simple peripherals such as headsets and mice. Document work in a ticketing system and escalate complex hardware issues to the appropriate team. Work alongside the onsite desktop team to keep support responsive and consistent.
Qualifications:
1-6 years of desktop or help desk support experience, including in-person support. Strong software troubleshooting skills and familiarity with Microsoft 365, including Excel. Excellent customer service and comfort interacting with users throughout the workday. Experience with Service Now or a similar ticketing system preferred. Walk-up support or innovation hub experience strongly preferred. Financial services experience and familiarity with Excel macros are pluses.
Also on the board Same function, level within a rung
Level
Junior
Location
Baltimore, MD
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
3 days ago